Jaspey Support

Need a hand? Email hello@jaspey.com and a real person (usually Holly) will write back. Tell us what you were doing, which screen you were on, and your iPhone or iPad model if something looks broken.

Plans and billing

How do I cancel or change my plan?

In Jaspey, go to Household settings › Plan › Manage. Or open the iPhone Settings app, tap your name, then Subscriptions › Jaspey. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep access until the end of the period you paid for.

I already pay. Why does Jaspey say my plan is paused?

Open Household settings › Plan and tap Restore purchases while signed in to the Apple ID you subscribed with. A plan belongs to the household it was bought for, so if you set up a new household, switch back to the original one to see it.

Can I get a refund?

Apple handles billing and refunds. Request one at reportaproblem.apple.com.

Do kids and relatives need to pay?

No. One plan covers the whole household, including every kid and invited relative.

Kids and family

How does my kid sign in on their own device?

In Jaspey, open the child’s settings and tap Set up a login. On their iPhone or iPad, they open Jaspey, tap “I’m a kid” and use the username and password you set. They don’t need an email address.

Can kids use my phone instead?

Yes. Each kid gets a PIN to open their own view on a parent’s device.

What can relatives see?

Only what you allow, for the kids you choose. Change or remove a relative’s access any time from the family screen.

Rewards and Apple Cash

How do Apple Cash rewards work?

Jaspey keeps track of what each kid has earned. When you pay, Jaspey opens Messages so you can send the amount with Apple Cash. You review and confirm the payment in Apple Cash; Jaspey never moves money itself. Kids under 18 need Apple Cash Family to receive Apple Cash.

Your account and data

How do I export my records?

Household settings › Your records › Prepare export downloads history, balances, tasks and goals as a spreadsheet (CSV).

How do I delete my account?

Household settings › Account › Delete my account (relatives: Profile › Account). If you own a household, delete the household first (Household settings, at the bottom). Deleting the app doesn’t cancel your subscription, so cancel that through Apple too.

Privacy

Read the App Privacy Policy and the Terms of Use.